M.BROWN LUXE

Policy

Returns & Exchanges

Last updated 8 November 2026

Please read this before you buy. Every piece is sent to you by delivery, so we ask you to check your order carefully when it arrives.

Shipped orders

Once an item has shipped, it cannot be returned. The only exceptions are an item that arrives damaged and an item that is not what you ordered.

If your item is damaged or not what you ordered

  • Message us on WhatsApp within 2 days of delivery. After that, we cannot accept a return.
  • Send your order details and clear photos of the item and its packaging.
  • We will reply to you personally and tell you the next step.

Return delivery costs

If a return is approved, who pays for the delivery back depends on the reason and the item. We tell you before you send anything back.

Contact us

WhatsApp: +234 808 086 2997 (+2348080862997)